Terms of service

At Luminaxskin, we prioritize the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

1. Information Collection and Use:

We may collect personal information such as your name, email address, and contact details when you interact with our website, register an account, or make a purchase.
This information is used to provide and improve our services, communicate with you, fulfill your orders, and personalize your experience.
We may also collect non-personal information such as browser type, operating system, and website usage statistics to optimize our website and services.
2. Data Sharing and Disclosure:

We do not sell, trade, or rent your personal information to third parties.
Your information may be shared with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.
We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
3. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Cookies:

We may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
You can control cookies through your browser settings and opt-out of certain tracking by adjusting your preferences.
5. Third-Party Links:

Our website may contain links to third-party websites or services that are not operated by us.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
6. Children's Privacy:

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
7. Changes to This Privacy Policy:

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
8. Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@luminaxskin.com.

By using our website or services, you consent to the terms of this Privacy Policy. Please review this policy periodically for any updates or changes. 

1.By accessing or using the Lumimaxskin website, you agree to comply with and be bound by these terms and conditions.

2. Your use of the website is also governed by our Privacy Policy, which can be found [here]. 

3. All content on the Lumimaxskin website, including but not limited to text, graphics, logos, images, and software, is the property of Lumimaxskin and is protected by copyright and other intellectual property laws.
4. You agree not to engage in any activity that may disrupt or interfere with the proper functioning of the website or violate any applicable laws.
5. We strive to provide accurate and up-to-date information about our products, but we do not guarantee the accuracy, completeness, or reliability of any product descriptions or other content on the website.
6. Any purchases made through the Lumimaxskin website are subject to our [Payment and Shipping Policy], which you should review before making a purchase.
7. Lumimaxskin shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the website.
8. Lumimaxskin reserves the right to modify or revise these terms and conditions at any time. Your continued use of the website after such changes will constitute your acceptance of the new terms.
10. For any questions regarding these terms and conditions, please contact us at [support@lumimaxskin.com]. 

1. Returns: We want you to be completely satisfied with your Luminaxskin purchase. If for any reason you are not happy with your product, you may return it within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging if possible. 

2. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 21 days of receipt.
3. Shipping Costs: Shipping costs associated with the return of the product are the responsibility of the customer unless the return is due to a defect or error on our part.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@luminaxskin.com with a photo of the damaged or defective product. We will arrange for a replacement or offer a full refund, including shipping costs.
6. Cancellation of Orders: Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact us at support@luminaxskin.com with your order number.
7. Contact Information: For any return or refund-related inquiries, please contact our customer support team at support@luminaxskin.com.
8. Policy Changes: Luminaxskin reserves the right to update or modify this return and refund policy at any time. Changes will be effective immediately upon posting on our website.
By making a purchase on the Luminaxskin website, you acknowledge and agree to the terms of our return and refund policy.

At Luminaxskin we prioritize efficient delivery to ensure your skincare products reach you promptly. Standard delivery typically takes 3-5 working days from the date of order placement. For those seeking expedited service, we offer next day delivery at a nominal fee of £5 on orders placed before 1pm on weekdays.

Please note that delivery times may vary depending on your location and unforeseen circumstances. Rest assured, our team works diligently to process and dispatch your orders swiftly. For any queries regarding your delivery status, don't hesitate to contact us at support@luminaxskin.com. Thank you for choosing Luminaxskin for your skincare needs!